Service Delivery Manager - Projects

Tech · North Sydney, New South Wales
Department Tech
Employment Type Permanent Full Time
Minimum Experience Manager/Supervisor

About NetStrategy

The trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades.

About the role

As the Service Delivery Manager reporting directly to the Operations Director, you will:

  • Establish and communicate clear project goals and baselines against scope and timeline
  • Work with technical resources to break down project work, schedule resources, and plan realistic delivery dates.
  • Drive project execution, supervise project and service delivery, proactively identify and resolve issues.
  • Assist with improving application of project management across the wider team.
  • Coordinate between various cross-functional teams, set clear expectations about responsibilities, communicate with stakeholders, and measure success.


Why NetStrategy? 


  • We believe the technology industry consciously puts profit ahead of customer choice, often delivering inappropriate solutions.
  • We challenge the status quo and strive to provide our customers with fiercely independent advice and a choice of innovative best of breed solutions.
  • We rise to the challenge to do what is right by delivering solutions that best help customers achieve their mission.

See what our staff have to say about working at NetStrategy:


Our Values

  • Independent, innovative and creative 
  • Fanatical approach to quality 
  • Stronger together 
  • Humble & Community Minded
  • Outcome Focused
  • Empathetic

More than just a role, NetStrategy provide you with a career path.


The successful applicant will demonstrate the following skills:

  • Capable of negotiating requirements with clients and managing staff to achieve these outcomes.
  • Practical service delivery management including Service Management tools; experience with ConnectWise would be an advantage.
  • An ability to establish rapport, maintain, and build relationships with team members, clients including management level

Experience in a Managed Services Provider (MSP) or a technical background is desirable.

To join the NetStrategy team you need to exhibit the following behaviours:

  • Adjusts priorities and tasks based upon customer needs and management direction.
  • Assesses multiple demands and competing priorities and identifies necessary resources to handle critical work demands.
  • Maintains functional, working knowledge of information technologies, with demonstrated ability to apply theories and principles to implement appropriate solutions.

Note: Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.

Thank You

Your application was submitted successfully.

  • Location
    North Sydney, New South Wales
  • Department
  • Employment Type
    Permanent Full Time
  • Minimum Experience